How consumers opt in to RingHarbor™ texts
Last updated August 9, 2026 · RingHarbor is a service of Forge Alliance LLC, Neptune Beach, Florida
This page documents RingHarbor's complete consent experience: the exact words a caller hears before any text is sent, the exact messages we send, and every way to stop them.
The two ways someone opts in
1. Consumers — verbal consent, captured during a phone call the consumer places. A consumer dials a local home-services business that uses RingHarbor. If the call goes unanswered, the caller hears a spoken disclosure (reproduced verbatim below) before any text is sent. The inbound call plus that spoken disclosure is the consent; the conversation that follows is with the one business the consumer called.
2. Subscribing business owners — web-form consent at signup. The owner of the business creates the account at ringharbor.com/signup, enters their own cell number in a field labeled “Your cell (leads and alerts go here)”, and checks a consent box that reads:
“I agree to receive text messages from RingHarbor at my cell number above — lead alerts for my missed calls and service notices. Message frequency varies, message and data rates may apply; reply STOP to stop or HELP for help.”
There is no other opt-in path: no keyword enrollment, no paper form, no QR code, no purchased or shared lists, and no cold outreach. RingHarbor never sends a message to a consumer number that did not just call one of its subscribing businesses.
The consumer consent flow, step by step
- The consumer calls the business. They dial the business's own published phone number — every conversation starts with the consumer's call, never with us.
- The call goes unanswered and forwards to RingHarbor.
- The caller hears this greeting, spoken in full, before any text is sent:
“Hi, you've reached [Business]. We're on a job right now — RingHarbor, our text assistant, is sending you a text from a different number than the one you dialed, so go ahead and save it — that's our text line. Reply there, or leave a message after the tone. Message frequency varies, and message and data rates may apply. Reply HELP for help, or STOP to opt out.”
[Business] is the name of the business the consumer dialed. This greeting is also published in our consumer Terms of Service.
A business on the RingHarbor Branded tier runs on its own separately registered brand and messaging campaign; on those lines the greeting and the texts name the business instead of RingHarbor. Everything else on this page — the call-first requirement, the disclosures, and the opt-out handling — is identical there.
- The first text arrives immediately after the call — from RingHarbor's text line for that business, a different number than the one the consumer dialed, exactly as the greeting says — and repeats the opt-out instruction. A caller who wants no texts can simply reply STOP — or never reply at all; the conversation ends on its own.
What the messages look like
Disclosures
- Message frequency varies with the conversation — typically 3-6 messages per missed call. A monthly fair-use cap applies to each business line (see the Terms).
- Message and data rates may apply.
- Opt out any time: reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) and no further messages are sent from that business's text line. The opt-out is honored permanently for that business: even a later missed call to it gets the voicemail-only greeting, with no text and no re-opt-in pitch. Replying START (or YES, or UNSTOP) resumes texting with that business by the consumer's own choice — it is not a way to enroll a number that never called.
- Help any time: reply HELP (or INFO), or email contact@forgealliance.co.
- No sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Consumer phone numbers and mobile opt-in data are never sold — see the Privacy Policy.
Scope of consent
A consumer's opt-in applies only to the conversation with the one business they called, about the matter they called about. It is customer-care messaging: answering the missed call, collecting what the caller needs, and confirming follow-up. It is never used for marketing campaigns, promotions, or messages about any other business. A business owner's opt-in covers lead alerts and service notices for their own account, and nothing else.
Policies
- RingHarbor Privacy Policy · Terms of Service
- Operating company (Forge Alliance LLC): Privacy Policy · Terms of Service